I spend a lot of time in restaurants. I dine out frequently, but more often, I am behind the scenes, in the “BOH” (Back of House), helping restaurants solve their business problems. Great food is important, but effective management is paramount. A fantastic steak is only enjoyable if it is cooked to your liking, with the sides you requested, is attractively garnished, and is delivered by a friendly server. Every one of those elements can only be achieved if the people running the place know how to orchestrate a positive dining experience.read more: http://blog.cx.com/business-tips/restaurants-know-customer-service-do-you/
So many things can go wrong. The oven could be on the fritz and burn the steak. The chef could be distracted by a personal problem and over-salt the potatoes. It might be the server’s first night on the job, and she might be completely overwhelmed by the number of tables she has been assigned, delaying the order-taking process.